24 Oct BM Smith Wins TWO Judges’ Choice Awards at the 2016 PACE Awards Banquet!
[Acronyms Decoded: PACE = PMA Apartment Community Excellence Awards | PMA = Property Management Association of Metro DC]
For the first time, BM Smith had TWO properties receive Judges’ Choice Awards, receiving a score over 95 on their evaluation and impressing the judges as noteworthy communities! We are so pleased that after 108 years of service, we are still able to reach new heights of distinction along Columbia Pike, competing with ourselves for continual improvement.
Each year, apartment communities throughout DC, MD, and VA are judged by seasoned property management professionals who tour the sites and interview the employees. Judging criteria include
- Exterior signage
- Grounds/Landscaping/Curb Appeal
- Model or Vacant Unit
- Common Areas and Amenities
- Maintenance Shop
- Leasing Office/Clubhouse/Leasing Area
- Resident Services
- Resident Events
- Resident Retention Plans
- Marketing Outreach
- Community Outreach.
According to PMA Executive Vice President Thomas B. Cohn, “PACE recognizes exceptional apartments and identifies communities that are passionate about providing exceptional resident services and delivering unparalleled living experiences. PACE not only celebrates excellence in the management of apartment communities, it also fills a void. PACE is the only awards program in the national capital region that evaluates apartment communities on their operating efficiencies and ability to deliver world-class customer service. Unlike many apartment award programs in other parts of the nation, PACE is not a beauty contest or a program to honor as many communities as possible. Instead, PACE looks to recognize truly extraordinary properties that are the best of the best.”
In response to this exciting achievement of winning two awards, BM Smith President, David Peete said, “We feel honored to receive such a prestigious award that more than anything speaks to our company’s commitment to creating great apartment homes and serving each of the residents who live there.”
The PACE Awards competition was open to all national capital area apartment communities. In 2016, more than 215 communities competed for PACE honors. Judges were experienced professionals with a combined 290 years of property management experience. The Property Management Association established both categories and criteria for PACE Award winners to help assure apples-to-apples comparisons. Categories were based on average monthly rent of participants. In addition, the Judge’s were given the latitude to present special Judge’s Choice awards that could focus on technology integration, environmental sustainability (green) and recognizing excellence in management and resident service. A minimum score was required to even be considered for an award. Awards were presented to lease-ups, market rate and government-program housing (communities that receive favorable tax considerations for below market rate rents and/or communities where residents receive government assistance to help pay rent) and 55+ communities.
BM Smith has been participating in the judging process for the past 3 years, in hopes of learning from as many “peers” in our industry as we possibly can, in order to provide the best services to our residents. Participation takes a good deal of commitment and pushes site teams to go over their properties with a fine-toothed comb looking for ways to improve. Judges arrive unannounced at the site of participating properties, anytime between June and September, so the site teams must always be ready to honestly present their property for scrutiny, inside and outside.
Winning a PACE award provides recognition of the intense efforts put in by site teams and offers peer coaching by exposing Property Managers to best practices adhered to by other industry leaders. In the last 3 years, we have learned so much about our market, our opportunities for improvement, and what amenities bring the most joy and satisfaction to local residents. We have been challenged to always improve, and felt excited to learn that we are among the best in our business.
PACE Awards 2016 boasted the highest number of community entries ever, with a total of 215 of the most prestigious local apartments registered!
Congratulations and Thank You to our Two Winning Apartment Communities:
2121 Columbia Pike
Penrose Square on Columbia Pike